CATCON FAQ

Answers to all your frequently asked CatCon questions, updated regularly.

When and where is CatCon?

CatCon 2024 is taking place August 3rd and 4th at the Pasadena Convention Center, 300 E Green St, Pasadena, CA 91101

TICKETS ARE ON SALE NOW!

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Where do I buy tickets?

TICKETS ARE ON SALE NOW!

ALL SALES ARE FINAL AND NON-REFUNDABLE, however, you may give your tickets to a friend if you are unable to use them, the name on the ticket does not matter.

What do I get with my CatCon ticket?

Your ticket gets you access to the exhibit hall with an adoption village, one-of-a-kind experiences and photo ops, conversations with experts, tons of products for you and your cat, PLUS – giveaways, contests, and more!

TICKETS ARE ON SALE NOW!


Can I bring my cat?

No. Attendees’ cats are NOT allowed at CatCon, for the safety of our guests as well as our feline companions. There will be celebricats at our Meet & Greets, and hundreds of kittens in our Adoption Village, but understand these are protected, controlled environments.

Attendees who arrive with a cat will be turned away at the door. If you adopt a cat from our adoption village, our adoption group will hold it for you until you are ready to leave the convention center.

How do I get to the Pasadena Convention Center?

The Pasadena Convention Center is located at 300 East Green Street, Pasadena, CA 91101.

FROM THE 210 WESTBOUND
Take the 210 freeway west to the Fair Oaks/Marengo exit. Turn left on Marengo and proceed 4 blocks to Green Street. Turn left onto Green Street, the Pasadena Convention Center is located on the right hand side at 300 E. Green.

FROM THE 210 EASTBOUND
Take the 210 freeway east to the Colorado Blvd. exit 25A (on the left). Keep right toward Colorado Blvd. Turn left on West Walnut. Turn right onto Marengo and proceed 4 blocks to Green Street. Turn left onto Green Street. The Pasadena Convention Center is located on the right hand side at 300 E. Green.

FROM THE 134 EASTBOUND
Take the 134 east to the 210 east and exit at Fair Oaks/Marengo. Follow Corson to Marengo Ave. Turn right on Marengo and proceed 4 blocks to Green Street. Turn left onto Green Street. The Pasadena Convention Center is located on the right hand side at 300 E. Green.

FROM THE 110 NORTHBOUND
Take the 110 freeway north to the end of the freeway. Proceed north on Arroyo Parkway. Turn right onto Green Street. The Pasadena Convention Center is located two blocks down on the right hand side at 300 E. Green.

Where do I park?

Parking

The convention center’s subterranean parking structure is shared with the Sheraton Pasadena. There are two entrances, (a) on Euclid Avenue, and (b) Marengo Avenue, both between Green Street and Cordova Street. If you are using a Mobile GPS, enter this address for the most direct route:

175 South Euclid Avenue, Pasadena, CA 91101

On-site Parking: 600 spaces
Additional Parking: 2,500 spaces within a one-block radius

CLICK HERE FOR PARKING MAP

Are there other transportation options?

The Metro Gold Line to Memorial Park Station or Del Mar Station, both station are .4 mile away and about ten minute-walks.

Can I change my ticket from Saturday to Sunday, or Sunday to Saturday?

ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE. However, you may transfer your ticket from one day to the other by following these instructions from our ticketing provider: 

https://www.eventbrite.com/help/en-us/articles/337796/how-to-transfer-to-a-different-event-or-ticket-type

1. Go to eventbrite.com

Log in and click to expand the account menu (top-right of the page). Then select “Tickets”.

2. Select your order.

3. Click Transfer.

If you see the word “Transfer” next to your ticket, click to see the transfer options. You can only transfer one ticket at a time.

  • Change Ticket: Transfer to a different ticket in the same event.

4. Review the Transfer Summary. Then choose “Continue Transfer”.

The transfer summary should reflect your new event or ticket.

5. Enter your registration information.

You may have to enter billing information for the price difference and/or fees. Transferring to a lower-priced ticket will not issue a refund.

6. Click “Place Order”.

You’ll receive a new order number, email confirmation, and ticket (for events with .PDF tickets)

What is your ticket refund policy?

All ticket sales are final and non refundable. You may give or transfer your ticket to someone else if you’re not able to attend, the name on the ticket does not matter.

To transfer your ticket from Saturday to Sunday, or Sunday to Saturday, follow these instructions from our ticketing provider: 

https://www.eventbrite.com/help/en-us/articles/337796/how-to-transfer-to-a-different-event-or-ticket-type

1. Go to eventbrite.com

Log in and click to expand the account menu (top-right of the page). Then select “Tickets”.

2. Select your order.

3. Click Transfer.

If you see the word “Transfer” next to your ticket, click to see the transfer options. You can only transfer one ticket at a time.

  • Change Ticket: Transfer to a different ticket in the same event.

4. Review the Transfer Summary. Then choose “Continue Transfer”.

The transfer summary should reflect your new event or ticket.

5. Enter your registration information.

You may have to enter billing information for the price difference and/or fees. Transferring to a lower-priced ticket will not issue a refund.

6. Click “Place Order”.

You’ll receive a new order number, email confirmation, and ticket (for events with .PDF tickets)

Will there be a bag check at the CatCon entrance?

Yes. All bags, regardless of size, are subject to inspection at the Pasadena Convention Center entrance, and any time within the convention center. No bags over the airplane carry-on size are permitted on the exhibit floor. (As a point of reference, the size limit for a standard airplane carry-on is 22 x 14 x 9 inches.)

To help speed your way through the entrance, please have all bags open and ready for inspection as you wait in line/approach the entrance.

Is the Pasadena Convention Center wheelchair accessible?

The Pasadena Convention Center is fully ADA compliant. Accessibility services available include:

    Designated parking including van-accessible spaces on a first-come, first-serve basis
    ADA compliant restrooms
    Service animals are permitted. The PCOC abides by the regulations for ADA Service Animals set by the US Department of Justice.
    Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA.
    A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.
    More information: https://www.ada.gov/service_animals_2010.htm
    https://www.visitpasadena.com/convention-center/attendees/accessibility/

For more information on the ADA, please visit http://www.ada.gov/.

Mobility scooters are NOT provided onsite. If you need to rent a scooter during your trip to Pasadena, you might try contacting a local mobility equipment business.

May I bring my service dog?

The Pasadena Convention Center is fully ADA compliant. Service DOGS are permitted. The PCOC abides by the regulations for ADA Service Animals set by the US Department of Justice.

Beginning on March 15, 2011, only DOGS are recognized as service animals under titles II and III of the ADA.
A service animal is a DOG that is individually trained to do work or perform tasks for a person with a disability.

More information: https://www.ada.gov/service_animals_2010.htm
https://www.visitpasadena.com/convention-center/attendees/accessibility/

Will CatCon benefit any animal welfare groups?

Since 2014, Ticket Out, Inc. (parent company of CatCon and Cat Art Show) has donated over $375,000 to animal charities, and helped find forever homes for 1025 cats and kittens!

Our 2024 charities and adoption group will be announced later this year.

Are there any hotel discounts for people coming from out of town?

A comprehensive list of nearby hotel and motel listings can be found at VisitPasadena.com

Pet policies vary at different hotels and different locations. If you are traveling with pets, please contact the hotels directly with any questions.

 

I’m interested in becoming an exhibitor or sponsor at CatCon. How do I get more information?

That’s great! Please reach out to team@ticketoutinc.com for more information.

Exhibitors, our committee is looking for stylish, chic, and unique offerings for cats and their people – companies and creators that embody the spirit and aesthetics of CatCon! We’re always on the hunt for great new cat products (accessories, furniture, toys, and more) and cat-centric products for people that are high-quality, stylishly smart, and created with care.

Check out our Gallery and YouTube Channel for pictures and videos of past CatCon exhibitors, sponsors, attendees, and activations.

What is the CatCon Code of Conduct?

CatCon’s mission is to spread joy and goodness to cats and the people who love them. With that in mind, we strive to create a fun, safe, and inclusive environment for all of our participants: our guests, our exhibitors, our talent, and our sponsors, regardless of age, gender, sexual orientation, national origin, disability, race, color, or religion.

Participants agree to:

Be considerate in speech and actions and demonstrate respect for fellow participants.

Refrain from demeaning, discriminatory, or harassing behavior and speech.

Harassment includes, but is not limited to:

Harassing or discriminatory speech, including racist, homophobic, transphobic, or sexist speech; bullying, intimidation, inappropriate physical contact, sustained or willful disruption of seminars, workshops, booth transactions, or other activities; unwanted photography or recording; and physical or verbal intimidation.

Harassment of convention participants will not be tolerated. CatCon participants violating this code of conduct may be removed from the convention without a refund, at the discretion of the convention organizers.

If you see something, say something

If you are being harassed, notice that someone else is being harassed, or you have any other safety concerns, please contact CatCon staff immediately.

Thank you for helping us create a friendly and welcoming experience for all CatCon participants.

 

Where can I find general help?

Not sure who to ask about an issue or a question? Email team@ticketoutinc.com and we’ll help or connect you with someone who can! At the event, stop by the Registration desk, or flag down anyone with a STAFF t-shirt for assistance.